Special Care Systems, LLC is a healthcare communications company serving a continuum of care, from In-Home Care on up through to the largest of Acute Care Hospitals.

We are Central and Western New York’s leading healthcare communications integrators and pride ourselves on a common sense approach to communications, working with our customers to propose the best possible solution.

We continually strive to understand the concerns and challenges to caregivers in providing the best of care for seniors, residents and patients. 

Our goal is, simply stated,  "getting the Right caregiver, to the Right person at the Right time".

Our Team

Special Care Systems has over 45 years of combined experience in the field of healthcare communications.  Our management team is as follows:

Ann Kowal, President/co-founder/ Managing Partner
Business Administration, Loyola College - Maryland

Ann is responsible for the overall operations of the company,
financial, contractual and legal.  She is also the Director of SafeAlert,
In-Home Personal Emergency Response Systems and Special Care Systems Fall Management product line.  Current Board Director and Immediate Past President for Webster Chamber of Commerce, current Chairperson for Webster Chamber of Commerce “Case for Business Committee”. Board Member of Webster Community Coalition for Economic Development.

Frank Cummings, Vice President of Technical Services
22 years experience as Technical Supervisor/Area Manager for major NYS Communications Integrators, additional 10 years of Technical Field Installation and Service, Licensed Master Electrician, Project Manager for numerous multi-million dollar new and retrofit installations. Technical Training Certificates in all major products.

Jackie Farrow, Business Office Manager
Business Administration, SUNY Oswego
Special Care Systems chance for a first impression primarily lies with Jackie and as one of our customers put it, “one of the nicest people I have ever talked to”. Over 20 years experience in customer service, sales, sales support and retention.

Myron Kowal, Consultant for Sales and Marketing/ co-founder.
SUNY Buffalo, 8 years zone manager for major manufacturer of Nurse Call Systems, 7 years Regional Sales Director for a communications system integrator.  Technical training certificates in all major products represented.  Sales and marketing for all engineered systems.  Past President of G.R.A.P.E. (Greater  Rochester Area Partnership for the Elderly) Director and Co-Director of two Rochester area cultural groups.